Category Archives: Customer Service

At Amazon, Bots >= People

So it’s “Prime Day” and I figured I would go check if the very expensive router I just purchased was cheaper… and boy was it. So, I figured I could just contact a person and they’d adjust the price no problem and the world moves on. BIG MISTAKE. No. They want you to reorder the EXACT same thing, have it shipped to you, and return the EXACT same thing right back to them instead of just doing a price adjustment! You have got to be kidding me! Don’t believe me? Check out the chat thread…

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Disclaimer: Thoughts and opinions are my own, and do not reflect the views of any employer, family member, friend, or anyone else. Some links may be affiliate links, but I don't link to anything I don't use myself. You would think this should be self evident these days, but apparently not...

The Internet Is About to Become Worse Than Television #1aDay

Last week, an obscure but potentially internet-transforming document was leaked from the U.S. Federal Communications Commission. It revealed that government regulators are considering rules that would give big companies a chance to make their online services run faster than smaller ones.

Personally, the thing I like least about it is that it’s easy to see how small/new companies could get screwed and stifle innovation. The other thing that I had not though of until I read this is I trust the cable companies so little that I wouldn’t be surprised if they started “bundling” sites like they do with TV. I don’t need 100 channels! Of course, this is why I don’t have cable TV. Finally, the other thing you should be upset about is the cable companies “double dipping”. They’re already charging insane prices (because usually they have a monopoly in most areas other then major metros), and now they’re also going to start extorting the companies too – what, you didn’t think they’d actually lower your rates when they started charging the companies did you?… Comcrap-Warner wants it’s cake and to eat it too (see the video below – warning: language).

Read the full article here

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Disclaimer: Thoughts and opinions are my own, and do not reflect the views of any employer, family member, friend, or anyone else. Some links may be affiliate links, but I don't link to anything I don't use myself. You would think this should be self evident these days, but apparently not...

Putting it on a shirt doesn’t make it true

I’ve never been impressed with the help at our local Kroger which is probably why I’m always so glad when I do get someone that takes more than 4 seconds to assist and is actually pleasant.

Recently I’ve noticed that the new Kroger shirts all say, “our #1 goal. Highly satisfied customers”…

Sorry guys, but putting it on a shirt doesn’t make it true.Please remember to subscribe to the newsletter to stay up to date!

You or someone you know looking to buy or sell?

Disclaimer: Thoughts and opinions are my own, and do not reflect the views of any employer, family member, friend, or anyone else. Some links may be affiliate links, but I don't link to anything I don't use myself. You would think this should be self evident these days, but apparently not...